Smartz: Don't Answer the Phone
Kevin Hoffman
Agents were wasting time on misclassified voicemail, so Smartz Solutions made the call.
Read More
Case Studies
Selectron: Speeding up the wheels of government
Kevin Hoffman
Selectron democratizes CX using automatic speech recognition.
Read MoreVerascape: Is It Man or Machine?
Kevin Hoffman
Verascape needed to detect answering machines in outbound calls.
Read MoreAAA Arizona: Driving Better CX with Speech-Enabled IVR
Kevin Hoffman
AAA Arizona needed to scale self-service without losing the human touch.
Read More